Privacy Policy

1. Introduction

Findparrotbreeders.com respects your privacy and is committed to protecting your personal data. This privacy policy gives you information about how Findparrotbreeders.com collects and processes your personal data when you purchase our products or services, use our website, tools, applications, email or communicate in other ways with us e.g. in relation to support requests, queries, marketing activities, surveys, participate in events or interact with Findparrotbreeders.com in relation to social media platforms etc.

Please note that other privacy policies may apply to certain specific solutions or services provided by us. We kindly refer you to read that privacy policy for the information related to the specific solutions or service you are using.

This privacy policy may supplement such other policies and is not intended to replace them.

2. How we collect your personal data?

We collect your data in different scenarios and from different sources, such as directly from you, through third parties and/or through automated means, such as:

We collect and use personal data about you when you use our websites, our apps, contact us on phone, email, text or through other channels to purchase products or services, request support, provide ratings, subscribe to newsletter or white papers, participate in a competition, a test, promotions or surveys;
We collect and use personal data about you when you participate in a meeting with us or attend our events;
we receive personal data about you from various third parties (incl. social media platforms and other similar third-party websites), when you communicate with us or otherwise use our services on social media platforms and similar websites; cf. also the section on social media platforms below;
We may use contact data or other business-related data about contact if you are an employee with, or otherwise engaged by any of, our partners;
we may use information from rating companies or other agencies providing information about you; and
we may use personal data about you from publicly available sources; and
we may use personal data about you received from our partners, such as your hearing care professional and similar partners to the extent provided by such hearing care professionals or partners.

3. Third-party links

Our websites may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

4. What is our legal basis?

Applicable personal data legislation may require us to outline the legal basis on which we collect and use your personal data. This is for example a requirement under the EU General Data Protection Regulation and similar national legislation.

Below we have outlined the legal basis we rely on to collect and use your data. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

We will use your personal data based on the following legal bases:

where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, we base our use on our legitimate interest;
where the information is needed to perform a contract, we are about to enter into or have entered into, we rely on the performance of the contract as a legal basis;
where the information is needed to comply with a legal or regulatory obligation, we rely on this as a legal basis;
where your consent is required as a legal basis for processing your personal data, we strictly use your data based on your consent;
Where it is necessary for the establishment, exercise or defense of legal claims.

When we rely on our legitimate interest, we do this to:

manage our supplier relationship with you;
study how customers purchase, return, use or react to our products/services in order to provide you with better products and services;
run our business and ensure provision of administration and IT services and hereby provide you with the products and services you have purchased, and to provide effective service and support to you;
communicate with you and understand your needs and to provide you with relevant information on social media platforms;
ensure your safety when using our products and services and visiting our websites;
prevent fraud and hereby ensure you the best possible service and support experience.

It is necessary for GN to collect and process certain limited information, subject to appropriate safeguards, to be able, for example, to provide transactions requested by our customers, administer our shared systems in the GN Group of companies, to understand our customers, and fulfil our obligations towards our customers and other third parties.

To the extent use of your personal data is governed by national regulation requiring explicit or deemed consent for the use described in an applicable privacy policy we only do this based on your consent. Consent may be required when we for example

send you newsletters;
use your health data; or
transfer your data to a third-party or affiliate inside or outside your country;

We will only use and transfer your personal data when applicable law allows us to.

5. What data do we use and why?

We have set out below, a description of how we may use your personal data. This is a generic description and the specific use may differ in some cases and may be more detailed in a specific privacy policy for an app, a hearing aid, a headset, a speakerphone, tests etc.

We use the personal data to achieve purposes such as outlined below:

to maintain a professional relationship with our business partners, we collect you and/or your company’s contact info, title, records of sales, plans, professional activities, product inquiries, minutes of meetings, service provided to partners etc;
to allow for purchasing, self-service and training by our customers we give you access to profile areas such as web shops or partner portals. In this connection we collect your contact info where needed, depending on the service, your access credentials and the activity you create within the portals, such as purchases, downloads, training completed etc;
to provide and supply services and products requested and/or purchased by you and to communicate with you about such services and/or products, i.e. requests, inquiries, complaints in relation to these, we may use your contact information such as name, address, email, phone number, your purchases, payment information and your specific requests. If you are a current or potential customer of our hearing aids or other medical related products, we may also collect and use sensitive information about your health where necessary and when provided by you to us and/or your hearing care professional. If you are acting on behalf of another person, we note your contact information and our communication;
to provide you with the chance to have your hearing ability tested, we offer certain hearing tests online, and subject to your consent, we collect information such as your contact information, age, gender and your test result and transfer this to a hearing care professional in order for the hearing care professional to contact you regarding a hearing consultation;
to recommend products and services we think you will be interested in, we contact on you on phone, text, email or browser, depending on the consent you have given us. When doing so we use your information such as name, address, email, phone number and the information we have registered about your preferences, incl. but not limited to automated information collected via your use of GN websites, GN apps and other websites (see more about automatically collected information below);
to provide you with our services in our apps, subject to your privacy choices, we collect and use Product and Device Information (as defined below), we may also collect information such as name, address, telephone, age, gender, and location (if you have accepted a GPS-enabled service) and other data types. Some of our apps have features that require you to take pictures of yourself and your hearing aids. These features rely on facial and object recognition technologies and are used with the purpose of ensuring a good quality fitting and sound experience for you. The pictures are only stored locally in the app and are not accessed or used by GN nor shared with any third parties. The pictures can be deleted directly in the app or simply through uninstalling the app from your phone. Some of our apps allow you to subscribe to functionality, for example, to create your own plan for managing tinnitus;
to tailor products and services to you, and subject to your consent, we collect information such as age, gender, location, usage data, hearing loss, purchases, returns, requests, complaints, ratings, feedback on surveys, hearing aid usage logs, fitting information etc. to understand your individual characteristics and to provide you with recommendations for usage, products, services, guidance etc;
to better understand how people interact with our products and services, to analyze trends, to create statistical information, to develop optimized and personalized product and feature profiles, we use information in an anonymized format such as age, gender, location, usage data, hearing loss, purchases, returns, requests, complaints, ratings, feedback from surveys or test panels, hearing aid usage logs, fitting information, collected actively from you, via online services and or from a designated partner e.g. a hearing care professional or other partners;
to better understand how people interact with our websites and apps, to analyze trends, to ensure security on our websites, to create statistical information, to develop optimized and personalized product and feature profiles we, subject to your consent, where required, collect certain automated information:
- when you use our websites, we automatically gather and store certain information in server log files, including data available from your web browser, such as IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp and how you use our websites;
- when you use our apps, we may collect information about your computer or mobile device such as unique id, model, IP address, bluetooth mac address and your operating system. GN will also collect and use information about how our app features are used in general. This could be information about how extensively a feature is used and when the feature is typically activated. Also, we collect information about your products (hearing aids, headset, speakers a.m.) connected to our apps, such as model, model number and firmware version. (altogether referred to as “Product and Device Information”);
- When use you use our services on our websites and in some cases in our apps and emails we may also collect and use certain data about your equipment, browsing actions and patterns by using GN and/or third party-cookies and other similar technologies cf. also the section on cookies below, in order to better tailor our services and messages to you;
to ensure payment for subscription of certain services through our websites, your contact and payment information may be collected. GN will not have access to your payment information. GN refers you to the payment service providers’ personal data policies for information about your payment;
for subscription of apps through various third-party app stores, GN refers you to privacy policies available within these services;
to communicate with current and potential customers, to market, improve and develop our products and services and to inform about various activities, we use social media platforms cf. also the section on social media platforms below;
to prevent or detect fraud and to establish, exercise or in defense of legal claims, we use your contact info such as name, address, email, phone number and the information we have registered about your requests, inquiries, purchases and returns;
to comply with applicable legislation such as tax, accounting or medical requirements and/or requests from law enforcement agencies, we use and share with such law enforcement agencies and regulatory authorities, information about purchases, returns or complaints and your contact info such as name, address, email, phone number to the extent required;

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for an additional purpose which is compatible with the original purpose. If we were to consider using your personal information for a new purpose, we will inform you or, as required, collect your consent.

6. Social media

This section describes how we process your personal data in connection with your interaction with us as a data controller by use of different social media platforms, such as Facebook, Instagram, Twitter, YouTube and LinkedIn.

We use social media platforms to get in contact with current and potential customers, to improve, develop and market our products and services and to inform about various activities, i.e. we use the social media platforms:

to understand our current and potential customers on social media platforms in relation to their demographic, preferences and interests;
to analyze trends to develop and improve our services and communications;
to process and respond to requests and inquiries received from you;
to carry out market surveys to improve and develop our services and communications for the benefit of our users through our social media pages; and
To recommend products and services we think you will be interested in, we carry out direct marketing to our customers and/or potential customers. However, if we use electronic methods, such as email or direct messaging through our social media pages, for instance, to send direct marketing to you, we will only do so if it is permitted under the applicable rules on direct marketing.

We may use information about you, such as your name, email, age, gender, country, job title, current and former employer, education background, profile picture, interests, your friend list/connections/followers, and other publicly available information, provided that you have published all or parts of this information on your social media profile, posted it on one of our social media pages or sent it directly to us via our social media platforms.

In some cases, for instance, in relation to our certain social media platforms we may act as joint controller together with a social media platform in relation to the processing of your personal data.

We generally refer to the different social media platforms’ privacy policies and cookie policies for more information about their processing of your personal data, incl. any information on when our use is considered joint use with the social media platform in question. Below you will find a listing of the social media platforms that we use and a reference to their privacy policies.

•  Facebook’s data policy
•  LinkedIn’s privacy notice
•  Instagram’s data policy
•  Twitter’s privacy policy
•  YouTube’s privacy policy provided by Google

7. Cookies

When you use or open our websites, and in some cases apps and emails, we collect personal data about you via cookies and similar technologies, such as pixels, in order to improve our website, to learn about your preferences, produce statistics, to market products and services to you. In this connection we collect information about among others your IP-address, browser type, device, operative system, user conduct and how you use our website or read our emails.

We only use your data to the extent you have given us your consent, when required, to use the data.

If you do not give your consent to certain cookies, please note that some parts of our website or apps may become inaccessible or not function properly.

You can read more about how we use cookies in our cookie policy available on the relevant website or in the app you are using.

9. Children

We do have products and services for children. However, If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you should not use our products and services unless necessary parental consent has been obtained. If you believe that we have received information from a person protected under child protection laws where necessary parental consent was not obtained, please notify us immediately, and we will take reasonable steps to securely remove such information.

10. International transfers

In some cases, we will transfer personal data to recipients identified above which may be located in countries outside of your jurisdiction. Such transfers will be conducted in strict accordance with applicable laws, and where required we will provide appropriate safeguards for such transfers.

When transferring personal data out of the European Union or other jurisdictions requiring appropriate safeguards, we will use either the standard contractual clauses as approved by the European Commission or equivalent national bodies, or any other contractual agreement approved by the competent authorities as a basis for the transfer and where necessary, implement additional supplementary safeguards to ensure an adequate level of protection.

Your personal data will be stored in your jurisdiction if the applicable law requires so.

Please contact us by using the contact details in section 2 above, if you would like further information on the specific mechanism used by us when transferring your personal data out of the European Union and/or other jurisdictions requiring appropriate safeguards.